1. About Us

This website represents Rola Volkswagen, a dealership network within the Rola Motor Group.

2. What Are Cookies?

Cookies are small text files that a website stores on your computer, smartphone, tablet or other device when you visit the website.

Cookies allow a website to recognise a browser or device, remember certain information and provide website functionality. They may also be used to understand how visitors interact with a website, measure performance and, where you have provided consent, support advertising or remarketing.

Cookies generally do not contain complete documents or files. They usually contain identifiers, settings, dates, preferences or information about how your browser interacted with the website.

First-party cookies

First-party cookies are placed directly by this website and are generally used to provide essential website functions, remember your preferences or measure website usage.

Third-party cookies

Third-party cookies are placed by an external service provider whose technology is used on the website. Examples may include analytics providers, embedded map services, video providers, advertising platforms and social media services.

Session and persistent cookies

• Session cookies generally expire when you close your browser.
• Persistent cookies remain on your device for a defined period or until you delete them.

3. Similar Technologies

In addition to cookies, this website or services used by the website may use similar technologies such as:

• tracking pixels and web beacons;
• local browser storage;
• software development kits;
• device or browser identifiers;
• conversion and analytics tags; and
• server and security logs.

References to “cookies” in this Policy include these similar technologies where appropriate.

4. Why We Use Cookies

We may use cookies and similar technologies to:

• make the website operate correctly;
• protect the website against misuse and security threats;
• remember your cookie and privacy preferences;
• maintain forms, sessions and other website functionality;
• understand how visitors find and use the website;
• identify website errors and performance issues;
• improve website content, navigation and usability;
• measure enquiries and other website conversions;
• display embedded maps, videos or other external content;
• support social-media functionality; and
• support advertising or remarketing where you have provided the necessary consent.

5. Categories of Cookies

5.1 Strictly necessary cookies

These cookies are required for the website to function securely and correctly. They may be used for functions such as:

• website and server security;
• fraud and spam prevention;
• cookie-consent management;
• form and session functionality;
• load balancing;
• network management; and
• remembering essential privacy choices.

Strictly necessary cookies cannot usually be disabled through our cookie preference tool because the website may not work correctly without them. You may still block them through your browser, but certain website functions may become unavailable.

5.2 Functional cookies

Functional cookies allow the website to provide enhanced features and remember choices you make, such as:

• language or display preferences;
• previously selected settings;
• embedded map or video preferences; and
• enhanced form or communication features.

If you do not allow these cookies, some enhanced website features may not function as expected.

5.3 Analytics and performance cookies

These cookies help us understand how visitors use the website. They may collect information such as:

• the pages you visit;
• how long you remain on a page;
• which buttons or links you select;
• the website or campaign that referred you to us;
• general device and browser information;
• approximate geographical information; and
• website errors and performance information.

We use this information to measure and improve the website. Analytics cookies will be activated only in accordance with your cookie preferences where consent is required.

5.4 Marketing and advertising cookies

Marketing cookies may be used to measure advertising campaigns, understand which advertisements led visitors to the website and deliver more relevant advertising.

These cookies may track activity across websites and may allow advertising providers to build an interest profile associated with a browser or device.

Marketing and advertising cookies will not be activated unless you have provided consent through the website’s cookie preference tool, where such consent is required.

5.5 Social media cookies

Where social media features or embedded content are used, the relevant social-media provider may place cookies or collect information about your interaction with that feature.

These services may be able to associate your website activity with your social-media account where you are logged in to that service.

6. Cookies and Services Used on This Website

The exact cookies used may vary depending on the website functionality, your cookie choices and updates made by third-party service providers.

The following table describes the main technologies that may be used on this website:

Some services listed above may not be active at all times. The website’s cookie preference tool and the cookies stored in your browser provide the most current indication of the services activated for your visit.

7. Third-Party Services

This website may include links to, or technology supplied by, third-party services such as:

• Google Analytics;
• Google Maps;
• Google Ads;
• Facebook and Instagram;
• WhatsApp;
• video-hosting services;
• website security and spam-prevention providers;
• vehicle enquiry or customer-management platforms; and
• other website functionality providers.

These third parties may collect information directly from your browser or device when their services are activated. Their processing is governed by their own terms and privacy policies.

We do not control the duration or operation of cookies placed independently by third parties. We encourage you to review the privacy and cookie information published by the relevant service provider.

Simply following an ordinary link to a third-party website may take you away from this website. The third party’s privacy and cookie policies will then apply.

8. Your Consent and Cookie Choices

When you first visit the website, you may be shown a cookie notice or preference tool that allows you to:

• accept all optional cookies;
• reject optional cookies;
• select individual cookie categories; or
• continue with only strictly necessary cookies.

Strictly necessary cookies may be activated without optional cookie consent because they are required to operate and secure the website.

Where consent is required, functional, analytics, marketing and social-media cookies will not be activated unless you select the relevant category.

You may withdraw or change your cookie consent at any time. Withdrawing consent does not affect the lawfulness of processing that occurred before the consent was withdrawn.

Review or change cookie settings

The link above must be connected to the cookie-management tool installed on this website.

9. Managing Cookies in Your Browser

Most browsers allow you to view, block or delete cookies through their privacy or security settings.

Depending on your browser, you may be able to:

• block all cookies;
• block third-party cookies;
• delete cookies when the browser closes;
• delete cookies for a particular website;
• receive a warning before a cookie is stored; or
• allow cookies only for selected websites.

Browser settings differ between providers and versions. Consult the help or privacy section of your browser for the applicable instructions.

Blocking all cookies may affect essential website functions, forms, embedded content and your ability to save preferences.

Deleting cookies may also remove your saved cookie preferences. The website may therefore ask you to make your choices again on a later visit.

10. Cookie Retention

Cookies remain on your device for different periods depending on their purpose and configuration.

• Session cookies generally expire when you close your browser.
• Persistent cookies remain until their stated expiry date or until you delete them.
• Cookie-consent records may be retained to demonstrate and remember your privacy choices.
• Third-party cookies are retained according to the settings and policies of the relevant third-party provider.

We will not knowingly retain information collected through cookies for longer than reasonably necessary for its stated purpose, subject to legal, security and operational requirements.

11. Cookies and Personal Information

Some cookie information may identify a device, browser or online user, or may become personal information when combined with other information.

Where information collected through cookies constitutes personal information, we will process it in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and our Privacy Policy.

Depending on the cookie and its purpose, the information may be processed because:

• you have consented to the processing;
• processing is necessary to provide a website function you requested;
• processing is required by law;
• processing protects your legitimate interests; or
• processing is necessary to pursue our legitimate interests or those of a third party, subject to appropriate protection of your rights.

Some technology providers may process information outside South Africa. Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is permitted under POPIA.

12. Updates to This Policy

We may update this Cookie Policy from time to time to reflect:

• changes to the cookies or technologies used on the website;
• changes to our website functionality;
• changes to third-party services;
• changes to our business practices; or
• legal or regulatory developments.

The latest version will be published on this website and identified by the “Last updated” date above.

Where a material change affects your cookie choices or the way personal information is processed, we may ask you to review or renew your preferences.

13. Contact Us

If you have questions about this Cookie Policy, the cookies used on this website or the processing of your personal information, please contact: